IT Systems Outage Update
Service update
Entire Travel Group continues to work through an outage affecting the third-party data centre that hosts our IT systems.
While restoration efforts continue some systems continue to be impacted and our teams are currently working at a reduced capacity.
Our priority at this time is supporting customers who are currently travelling or due to travel in the coming days. We continue to work closely with our travel agent partners to assist affected customers and minimise disruption wherever possible.
New bookings
While we would normally welcome new booking enquiries, we are currently unable to guarantee the high level of service and responsiveness that our customers expect from us.
Rather than risk falling short of those standards, we have made the difficult decision to temporarily pause the acceptance and processing of new bookings while we focus on supporting existing customers and restoring normal operations.
We will provide a further update once our systems have been fully restored and we are able to resume normal operations.
Accessing your travel documents
If you are currently travelling, please note that the online travel document link remains unavailable.
When your travel documents were issued to you or your travel agent, a PDF version was also provided. During this outage, please use the PDF version to access your travel documents, itinerary and vouchers.
If you are unable to locate your travel documents and require urgent assistance, please contact us using the details below.
Urgent traveller assistance
For urgent traveller assistance, travel agent partners should contact us by phone on (02) 9094 3322. We sincerely appreciate the patience, understanding and support of our customers and travel agent partners while this work continues.
Further updates will be published on this page as information becomes available.
Frequently Asked Questions
Entire Travel Group continues to work through an outage affecting the third-party data centre that hosts our IT systems. We are working closely with our managed service provider (MSP) and technical specialists to restore systems as quickly and safely as possible.
Restoration efforts remain underway. Based on current information, disruption is expected to continue in the short term, and we know from our MSP at this point, it is likely this outage will continue for a number of days.
We will continue to provide updates as more information becomes available.
Yes. Existing bookings remain valid. If you are currently travelling or due to travel soon, please refer to the PDF travel documents and vouchers that were issued when your booking was confirmed.
The online travel document link is currently unavailable due to the outage.
A PDF copy of your travel documents, itinerary and vouchers was provided to either you or your travel agent when your documents were issued. Please use this PDF version during the outage.
If you are unable to locate your travel documents and require urgent assistance, please contact us directly on (02) 9094 3322.
No. To ensure resources remain focused on supporting existing customers and managing the outage response, Entire Travel Group is not currently accepting or processing new bookings.
Travel agents supporting customers who are currently travelling or due to travel shortly should contact us directly using the urgent assistance phoneline: (02) 9094 3322.
The latest updates will continue to be published on this page as more information becomes available.